Who are we?
Swap.ng is the trading name of Cngtransfer Limited, registered In Nigeria and Kenya.
Information we collect from you and how we collect them
- Information submitted through Wallets app or website
When you sign up to Wallets, you provide details such as your name, date of birth, gender, email, phone number, photograph, address, valid identification document (international passport, permanent voter’s card, driver’s license, national identity card) and Bank Verification Number (BVN). We will only use these information in strict accordance with the law.
*Please note that it is not possible to open an account if you don’t provide your personal data.
- Your transaction details
All cards, phone numbers and accounts you use during transactions (Bank transfers, Airtime purchase, account funding, bill payment) on Swap.ng.
- Information you give us permission to access on your phone
This includes things like your phone book (contacts), device storage, location, photo and data from your camera.
- Device Information
Your internet service provider, your IP address, device make and model, the date and time you access Swap.ng’s services. This information is used to help improve our services.
What we do with your information
We use the information to:
- Track and analyze big data.
“Big Data” means extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behaviour and interactions.
Swap.ng will only ever perform such Big Data processing on anonymized data, i.e. data that is not linked to a specific person.
Example: We might want to understand how age groups of our customers relate to the usage of Swap.ng’s features so that we can tailor our product better.
- Develop new features, services and products.
- Prevent criminal activities like money laundering and fraud.
Who we share your information with
- Anyone who works with Swap.ng and requires it to do their job.
- Any organization which supports any of our services you use, when they need it to offer those services. That includes:
Card producers and networks.
Third party apps you give authorization.
Analytical, Know Your Customer (KYC) and cyber security service providers.
- Your information, and contents of all of your transactions on our services may be accessed and monitored as needed to provide our services and may be disclosed:
When we believe in our sole discretion that our services are being used to commit a crime, including reporting such criminal activity or sharing information with other companies or organizations for the purpose of fraud protection and security precaution.
To protect the rights or property of Swap.ng or applicable third parties, including to enforce our Terms of Service.
- We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.
We do not and will never sell your personal data.
How long we keep your information
How long we retain your personal information depends on why we collected it and how we use it, but we will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.
We will retain personal information about you and connected with your account and/or the services you use from us for as long as you have an account with us.
Security of data
We operate a “Secure by Design” approach to protecting your data. This involves the use of best practices such as intrusion detection systems, firewalls, access control, encryption and key rotation and policies that ensure only those who need access to data do..
Third parties holding your personal data are expected to apply the same level of security and controls.
Whilst we issue notifications for key changes in your profile, if you suspect anything suspicious please let us know.
If we become aware of unauthorised access to your data, we will contact you promptly.
We use our best efforts to ensure that information received via our Websites remains secured within our systems. We are regularly reviewing developments in online security; however, users should be aware that there are inherent risks in transmitting information across the internet.
You have a right to:
Rectification. You have the right to correct any incorrect personal data we store about you. You can change your own personal data in most cases or else speak with our Customer Support team.
Erasure. Also known as the right to be forgotten, you may ask for your personal data to be deleted. Please note that this will constitute an account closure in most cases. We are legally obliged to retain data however even after an account closure – see Data Retention.
Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
Withdraw any consent you’ve previously given us.
To do so, please contact us through the app or by emailing firstname.lastname@example.org
Changes to this policy
Do you have a question or complain?
Please, contact us using the livechat feature on Swap.ng, send a mail to email@example.com